Believe Tours and Travels Pvt. Ltd.
Thank you for choosing to visit the website and/or mobile application of Believe Tours and Travels Pvt. Ltd. (“Believe Tours”, “we”, “our”, or “us”).
Your privacy is extremely important to us, and this Privacy Policy explains how we collect, use, store, protect, and share your information when you interact with our digital platforms or avail our services.
This Privacy Policy applies to all users, visitors, customers, and registered members who access or use our website, mobile applications, customer support channels, or any other online interfaces operated by Believe Tours and Travels Pvt. Ltd.
This policy does not apply to third-party websites, platforms, payment gateways, or services that may be linked from our website or application. We strongly encourage you to review the privacy policies of such third parties before sharing your information with them.
By accessing or using our website and/or mobile application, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Overview
Believe Tours and Travels Pvt. Ltd. is committed to safeguarding the personal information of its users while providing high-quality travel services including tours, holidays, hotel bookings, transportation arrangements, and related travel solutions.
This Privacy Policy outlines:
- What information we collect
- How and why we collect it
- How we use and protect your data
- When and with whom we may share your information
- Your rights and choices regarding your personal data
General
When you visit our website or use our mobile application, you may browse as a guest or choose to register with us. Registered users may receive additional benefits such as personalized travel recommendations, promotional offers, newsletters, booking assistance, and customer support.
Some features of our services may require you to provide personal information. While you may choose not to share certain details, doing so may limit your ability to access specific services or complete bookings.
Personal Information from Website and Mobile Application
Personal Information refers to any data that can identify you directly or indirectly. This may include, but is not limited to:
- Full name
- Contact details (phone number, email address, postal address)
- Date of birth
- Passport details (where required for travel bookings)
- Travel preferences and special requests
- Booking details including destinations, travel dates, co-travellers
- Login credentials (username and password)
- Billing and invoicing information
We collect this information when you:
- Register on our website or mobile app
- Make travel inquiries or bookings
- Contact our customer support
- Subscribe to newsletters or promotions
- Participate in surveys, contests, or feedback forms
Information from Other Sources
We may also receive information about you from:
- Our business partners and service providers
- Payment gateways
- Marketing partners
- Social media platforms, if you choose to connect or interact with us through them
This information is combined with the data you provide to help us improve our services, personalize your experience, and communicate more effectively with you.
Automatic Information
When you visit our website or use our mobile application, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages viewed and links clicked
- Date and time of visits
- Referral URLs
This information helps us understand user behavior, improve platform performance, enhance security, and optimize user experience.
Payment Information
When you make a booking or payment through Believe Tours and Travels Pvt. Ltd., we may collect necessary payment-related details such as:
- Cardholder name
- Card number (processed securely)
- Expiry date
- Billing address
- Transaction details
All payments are processed through secure and trusted third-party payment gateways. Believe Tours does not store complete credit/debit card details on its servers.
Location and Other Information from Devices
If you access our mobile application, we may collect limited location data (only with your permission) to:
- Suggest relevant travel packages
- Improve service availability
- Enhance app functionality
You may disable location sharing at any time through your device settings. However, some features may not function optimally without location access.
Cookies and Other Web Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Understand website traffic and usage patterns
- Provide relevant offers and promotions
Cookies do not directly collect personal information unless you have voluntarily provided it. You may manage or disable cookies through your browser settings, though doing so may limit certain features.
Use of Your Information
Believe Tours and Travels Pvt. Ltd. uses your information to:
- Process and manage travel bookings
- Communicate with you regarding inquiries, confirmations, and updates
- Provide customer support
- Personalize travel recommendations
- Send promotional offers, newsletters, and updates (with opt-out options)
- Improve our website, services, and user experience
- Conduct internal analysis and research
- Prevent fraud and ensure security
- Comply with legal and regulatory requirements
Sharing Your Information
We may share your information only when necessary and under strict confidentiality with:
- Travel Service Providers
Hotels, airlines, transport providers, and tour operators for fulfilling bookings. - Third-Party Service Providers
Vendors assisting with payment processing, IT services, marketing, analytics, and customer support. - Business Partners
Only when offering joint services or promotions, and always in compliance with applicable privacy laws. - Legal Authorities
When required by law, court orders, or regulatory obligations.
We do not sell or rent your personal information to any third party.
Access Your Information
You have the right to:
- Review and update your personal information
- Request correction of inaccurate data
- Opt out of marketing communications
- Request account closure
To make any such request, you may contact us using the details provided below. Certain information may be retained for legal, accounting, or record-keeping purposes even after account closure.
Protect Your Information
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.
While we strive to safeguard your data, no online platform can guarantee absolute security. We encourage you to keep your login credentials confidential.
How You Can Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Believe Tours and Travels Pvt. Ltd.
602, Serenity Square, Navrang Cir, Jay Jagdish Society,
Girivar Society, Navrangpura, Ahmedabad, Gujarat 380009
📧 Email: contact@believetoursandtravels.com
📞 Phone: +91 79-46003044
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology. Any updates will be posted on this page. We encourage you to review this policy periodically.
Your continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.